Article 1: Consent to Collection of Personal Information

"koncierge.kr" (hereinafter referred to as the "Site") provides a procedure for users to click the "I Agree" button regarding the Terms of Use and the collection/use of personal information during registration. By clicking the "I Agree" button, you are deemed to have consented to the collection and use of your personal information.

Article 2: Items and Purpose of Collection

"Personal Information" refers to information relating to a living individual that can identify a specific person by name, identification number, or other details (including information that can easily be combined with other data to identify an individual).

The Site collects and uses personal information for the following purposes:

1. General Member Information

• Time of Collection: During registration.

• Required Items: User ID, Password, Email, Name.

• Optional Items: Profile Image, Date of Birth, Phone Number, Address.

• Purpose: Registration, customer consultation, and delivery of important notices.

• Retention Period: Deleted immediately upon withdrawal of membership (provided that transaction-related data for purchasing members may be stored for 5 years as required by law).

2. Order Information (Members and Non-members)

• Time of Collection: During the ordering process.

• Required Items: Orderer details (Name, Address, Phone Number, Email), Recipient details (Name, Address, Phone Number), and Payment authorization details.

• Optional Items: Delivery instructions/messages.

• Purpose: Payment processing and delivery of ordered products.

• Retention Period: Stored for 5 years.

Article 3: Collection via Cookies

The Site uses "cookies" to store and find information about you. Cookies are small text files sent by a website to your computer's browser (e.g., Chrome, Edge).

1. Purpose of Cookies:

   • Providing personalized information based on individual interests.

   • Analyzing visit frequency and duration to improve marketing and services.

   • Tracking items of interest to provide a customized shopping experience.

2. Management and Refusal of Cookies:

   • Cookies identify your computer but do not personally identify you.

   • You can choose to accept all cookies, be notified when a cookie is set, or refuse all cookies via your browser settings.

3. How to Refuse Cookies:

   • Chrome: Settings > Privacy and Security > Cookies and other site data.

   • Edge/IE: Tools > Internet Options > Privacy > Advanced.

   • Note: Refusing cookies may limit access to certain services that require login.

Article 4: Retention, Use Period, and Destruction

1. In principle, personal information is destroyed without delay once the purpose of collection is achieved or upon a request for withdrawal of consent. However, the following information is retained for specified periods as required by laws such as the Act on the Consumer Protection in Electronic Commerce:

   • Records on contracts or withdrawal of applications: 5 years.

   • Records on payment and supply of goods: 5 years.

   • Records on consumer complaints or dispute resolution: 3 years.

   • Service access logs (Communication Privacy Protection Act): 1 year.

2. Destruction Method:

   • Procedure: Information is moved to a separate database (or a separate file for physical documents) after the purpose is met, stored for a set period, and then destroyed.

   • Method: Printed documents are shredded or incinerated. Electronic files are permanently deleted using technical methods that prevent recovery.

3. Dormant Accounts: Members who have not used the service for 12 months will be notified of account expiration. If there is no response within the specified period, the personal information will be separated and stored or destroyed after the legal retention period.

Article 5: Provision to Third Parties

1. The Site does not use personal information beyond the scope disclosed in Article 2 or provide it to third parties, except in the following cases:

   • When requested by investigative authorities under relevant laws.

   • When provided in a form that cannot identify specific individuals for statistical, academic, or market research purposes.

   • When requested through procedures set by other relevant laws.

Article 6: Entrustment of Personal Information Processing

To ensure smooth service, the Site entrusts certain tasks to external professional companies:

• Delivery Services: [Insert Name of Courier, e.g., CJ Logistics]

• System Maintenance: [Insert Hosting Company Name]

• Delivery Tracking: Goodspool Co., Ltd.

• Payment & Escrow: [Insert PG Company Name]

• Identity Verification: Dream Security Co., Ltd.

Article 7: Access and Correction of Personal Information

1. Users may access or correct their registered personal information at any time via the "Edit Profile" menu or by contacting the Privacy Officer via email or phone.

2. If a correction is requested, the personal information will not be used or provided to third parties until the correction is completed.

Article 8: Withdrawal of Consent

1. Users may withdraw their consent to the collection and use of personal information at any time by clicking "Delete Account" (Withdrawal) in the Member Info section or by contacting the Privacy Officer.

2. The Site ensures that the process for withdrawing consent (membership withdrawal) is as easy as the process for collecting information.

Article 9: Security Measures for Personal Information

The Site implements the following measures to ensure safety:

1. Encryption: Passwords and sensitive data are stored and transmitted in encrypted formats.

2. Technical Measures: Installation of security programs, periodic updates/inspections, and access control systems to prevent hacking and viruses.

Article 10: Protection of Children (Under 14)

The Site does not accept registrations from children under the age of 14 who require the consent of a legal guardian. If a child under 14 provides personal information through identity theft or system abuse, the legal guardian may exercise all rights regarding that information.

Article 11: Privacy Officer

The Site has designated a Privacy Officer to handle inquiries and complaints regarding personal information.

Privacy Officer

• Name: [Insert Name]

• Position: [Insert Position]

• Department: [Insert Department]

• Contact: [Insert Email/Phone]

For further reports or consultations regarding privacy infringements, please contact:

• Personal Information Infringement Report Center (KISA): privacy.kisa.or.kr / Dial 118

• Cyber Bureau of the National Police Agency: cyberbureau.police.go.kr / Dial 182

Article 12: Changes to the Privacy Policy

This Privacy Policy is effective as of August 1, 2025.

Any additions, deletions, or modifications to this policy will be announced via the Site’s notice board at least 7 days prior to the changes taking effect.