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Privacy Policy

Last updated: TBD

This page is a working draft. Final wording is pending legal review and will ship before public launch. The section below — on cross-channel account linking — is required for Phase 5 of the KOncierge platform and is surfaced here so users have notice of the behavior from the first release.

Cross-channel account linking

KOncierge operates across several channels: this website, and messaging apps including LINE and WhatsApp where you can chat with our AI concierge. If you have previously chatted with KOncierge on a messaging channel and you register a web account using an email address or phone number that matches the one we already have on file, we automatically link those records together. Linking means:

  • Your previous conversations on LINE or WhatsApp become visible in read-only form inside your web account's chat history.
  • Credits, bookings, and account standing associated with your messaging profile are recognized as yours on the web.
  • Messages you send through new channels remain separate threads — we do not merge ongoing conversations into a single unified thread.

This linking is a mandatory part of how the service functions; we cannot offer you the platform experience without it. You are informed of the linking at the time you register, which is the point at which the match — if any — is made.

If a link is made in error (for example, because a phone number was previously assigned to a different person), you may request an admin-side unlink at any time by contacting support. We will promptly separate the records once verified.

We do not create a linked record without a registration event on the web — passively chatting on LINE or WhatsApp without ever visiting the website does not trigger any linking.

Remainder of this policy

The balance of this policy — data we collect, retention, sharing with payment processors (Toss Payments, PayPal), analytics providers (Google Analytics 4, Meta Pixel), transactional email (Resend), and our lawful bases and retention periods — is being drafted and will appear here before public launch. For questions about your data in the interim, contact privacy@koncierge.co.kr.